Why Service Design?
Service Design can help you to understand the specific needs of your internal and external stakeholders. This enables you to create ways in which services can be delivered more effectively. This could give your organisation:
- Deeper understanding of stakeholders, including their priorities, pain points and motivations.
- An opportunity to review and challenge current ways of working in a "safe space".
- More efficient processes, improving user experiences and ensuring best use of time and resources.
- Enhanced collaboration, bringing stakeholders together to break down silos and improve communication.
How we do it
Whether your service is fundraising, events or grantmaking, our team can work with you to explore your processes and improve them. We can lead discovery workshops and interviews with your stakeholders, and review your current documents, processes and tools.
We can work with you and the communities that you serve to co-design end-to-end funding programmes that meets user needs, leverage new technology, and incorporate best practice and new ways of working (such as participatory grantmaking).
It's often difficult to get accurate user feedback, yet it's vital to understand how their needs match up with the services that we deliver. We can help you to gain feedback on what your stakeholders really think about your services, and how you can improve them.
Understanding impact is vital for nonprofits. You may want to identify groups that are being excluded from your services, or better understand the impacts for specific communities. We'll help you visualise your impact and see how you can increase it.
Explore our Service Design packages to see how we can help simplify your workflows and better serve your stakeholders:
Create positive experiences for your stakeholders
Let's work together to empower your users, maximise your impact, and deliver against your mission
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