Service Design

Improve and develop the services you offer so they work better for you and those you work with

What do those who interact with your organisation think of your services? How could they be improved? Our Service Design team can work alongside you to help answer those questions and improve your service.

Whether you’re raising funds, managing events or giving out grants, you will know the importance of having clear processes that are easy for people to use. The task of making something simple isn’t always easy, but it’s definitely worth the effort.

Our Service Design services help you put user needs at the heart of the design process. From creating an effective application process, to considering how best to measure impact or improve your fundraising, we can work with your team to create services that are accessible and work for everyone.

All of our Hyphen8 Service Design Consultants have a wealth of expertise to share having worked in similar roles in the nonprofit sector for 30+ years collectively.

Read our blog “Service Design at a distance with Youth Music”.

Read our Service Design Whitepaper.

Our Service Design Webinars

An introduction to Service Design

Jun '21

Form design best practices

Sep '21

The basics of user testing

Oct '21

Christmas Special

Dec '21

Our Service Design Packages

Whether you want to focus on a specific process or need a full end to end service design projects, we offer a full range of packages to cater for your budget. If you are not sure what you need, get in touch and we can talk through the options

Service Review

Whether your service is fundraising, events or grant-making, our team of service designers can help to review what’s working and lead discovery sessions to explore the future.
£ 4,250 from
  • Step back and get a new perspective on what you do and why
  • Explore future options to improve your service which are grounded in user needs
  • Save time and money in the long run by doing the hard work to make things better

Funding Programme Design

We can work with you and your potential applicants to design a full end-to-end funding programme that meets user needs, and provides an efficient user journey.
£ 3,400 from
  • Ensure your funding has the best chance of delivering on what you want to achieve
  • Make it easy for people to access and understand your funding
  • Ensure the design is easy for internal staff to use and provides high quality data

Application Process Design

Whether you need to design your first application form, or are looking to simplify or improve existing application processes, our team can help you.
£ 1,700 from
  • Ensure your application process is clear and easy to use
  • Improve the quality of the applications you receive
  • Reduce internal admin costs and improve the experience of applicants

Usability Testing

How do you know if your systems and process are really working well? Usability testing is a great way to find out how your external users and internal staff find using your systems and processes.
£ 1,700 from
  • Get to see what real users find easy or challenging about your processes
  • Understand what your pain points and opportunities are
  • Use the learning you gain from the testing process to improve your service

Impact Measurement

How do you know if you’re having an impact? Our team can work with you to review your current impact approach and to find creative new ways to understand the difference you make.
£ 1,250 from
  • Make sure you know what you are trying to measure and why
  • Explore creative ways to get at the data you want in the best way possible
  • Ensure that you are making best use of the data available to you

Get in touch

Do you want to learn more about how we can help your organisation with any of these services?

We can tailor our services around your needs to develop a package suitable for you. Our team is happy to answer your questions and arrange a call with you to discuss how we can help. 

Give us a call, or send us a message below, to find out more about how we can help you.

(+44) 020 7608 5671