Impact Story of the Year


A story of high impact
Impact on the internal team
Impact on their way of working
Impact evaluation
Project objectives
Comic Relief’s main objectives for this project were driven by the challenges and frustrations with their current system.
Deeper integrations
Reduce admin burden
Flexibility to adapt
Increase self-sufficiency
Streamline data journey
Dream partnership
One of the keys to the success of this project, particularly as the team had to adjust to remote working during lockdown, was that Hyphen8 became an extension of the internal team.
“The additional value of having Hyphen8 and what you brought to the project with regard to sector knowledge and recent experience you had delivering Salesforce systems to similar charities was one of the deciding factors of choosing Salesforce”
Solution highlights
This short video showcases some of the solution components that have had the greatest impact and of which we are most proud including:
- Flexible programme and call management set up which empowers the team to control the settings to reflect any programme design including forms, process stages, conditions and geographical area
- Meeting management to allow funding applications to be passed through several decision meetings with an audit trail of who attended and mass-edit the decision
- Multi-level dynamic Monitoring, Evaluation and Learning forms to capture ongoing narrative and metrics via a Community to measure grant impact
The approach
MVP
Agile delivery
DIY
Impact so far...
Flexible solution
Self-sufficiency
Reduce admin
improved grantee experience
Real-time impact reporting
Integrated data flow
Comic Relief were able to process over 120 emergency Covid-19 grant applications quickly as part of an accelerated (and unplanned!) go live. Their grants team processed over 1000 applications in the first couple of months after go live and have significantly reduced their administration time.