Calum’s Cabin Revisted
Revisiting Calum's Cabin - An Update
We've previously told the story of Calum's Cabin, from a operations perspective, but two years on, Calum’s Cabin, a small but mighty Scottish charity that supports children facing cancer and their families are now using Salesforce also for Fundraising!
Which we are proud to have supported with their digital transformation on Salesforce. With 12 owned apartments near Glasgow hospitals and a growing number of holiday cottages, the team provides crucial space and time together for families during the most difficult periods of their lives.
They support over 200 families a year through accommodation, fundraising events, and hands-on care, powered by an incredibly passionate team and community of fundraisers.
Their Latest Challenge - Fundraising
After being introduced by Inspiring Scotland our founder Elaine worked with their team probono to support their work. Since, Calum’s Cabin has run dozens of community fundraising events each year, from Strictly Come Dancing and golf days to Easter appeals and participated in the Kiltwalk. But until recently, managing these campaigns relied heavily on manual spreadsheets, scattered communication, and guesswork.
Tracking JustGiving income, issuing thank yous, assigning raffle prizes, or finding out who needed a t-shirt for the Kiltwalk often came down to someone remembering to follow up.
There was too much room for error, and too much time lost doing it.
Nikkita and the team knew that had to change.
“Previously, we were trawling spreadsheets, trying to piece things together. It wasn’t efficient or reliable, especially when we had over 400 people in the Kiltwalk. Now, we can run accurate reports in seconds.”
-Nikkita Dadd
Calum’s Cabin’s Fundraising Pain Points
The team wanted to have a smooth and seamless fundraising platform, as they faced the following issues:
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Time-Consuming Manual Processes
- Tracking Kiltwalk participation, t-shirt requests, and JustGiving pages took hours
- Manually uploading irrelevant data from fundraising platforms was frustrating and inefficient
- Tracking Kiltwalk participation, t-shirt requests, and JustGiving pages took hours
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No Central Source of Truth
- Fundraising data, emails, and event details were siloed
- Gift-in-kind donations and charity raffle prizes weren’t logged systematically
- Fundraising data, emails, and event details were siloed
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Risk of Human Error
- Thank-you emails, good luck messages, and post-event follow-ups were easy to miss and the team wanted to ensure every supporter had personalised messaged from them team
- Spreadsheets didn’t reflect real-time updates or shared communications
- Thank-you emails, good luck messages, and post-event follow-ups were easy to miss and the team wanted to ensure every supporter had personalised messaged from them team
The Solution: A Smarter Fundraising System on Salesforce
With help from our team, Calum’s Cabin transformed its fundraising operations. Fundraising events, individual supporter data, and JustGiving pages are now all tracked directly in Salesforce, creating one clear picture for the team and supporters.
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Everything in One Place
- Golf day donations, table numbers, guests, raffle prizes, and auction winners are now tied to a single charity event record
- JustGiving pages are imported easily with income totals and fundraiser info
- Golf day donations, table numbers, guests, raffle prizes, and auction winners are now tied to a single charity event record
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Data That Drives Action
- Reports are used to track Kiltwalk sign-ups, outstanding t-shirts, and fundraising totals
- Capital appeals like the Easter Egg campaign can be filtered and reported on instantly
- Reports are used to track Kiltwalk sign-ups, outstanding t-shirts, and fundraising totals
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Personalised Support at Scale
- Task reminders ensure every fundraiser is wished good luck, thanked afterwards, and followed up with
- No one gets missed, even with hundreds of fundraisers across the year
“Every person who fundraises for us gets a genuine thank you. That’s something we pride ourselves on, and Salesforce helps us make sure it happens.”
— Nikkita Dadd - Task reminders ensure every fundraiser is wished good luck, thanked afterwards, and followed up with
The Impact of working with Hyphen8
The Impact
The team saw HUGE impacts quickly, and Salesforce enabled the team to save huge amounts of time thanks to automations.
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Time Saved
- Just Giving Time Saved - 75% Admin Time Saved.
- 90% of time saved on being able to thank people, and good luck messages to supporters
- 100% time saved through automations on emails set up on Kiltwalks
- Reports on donation amounts in real time, 90% of time saved.
- Just Giving Time Saved - 75% Admin Time Saved.
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Fewer Errors, Faster Fundraising
- Removed manual entry for hundreds of JustGiving campaigns
- Streamlined management of over 400 Kiltwalk participants
- Removed manual entry for hundreds of JustGiving campaigns
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More Time to Focus on What Matters
- Less admin, more family support and fundraising strategy
- Easier handovers between team members with all data in one place
- Less admin, more family support and fundraising strategy
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Clarity, Confidence, and Control
- Live totals on fundraising campaigns
- Reliable records of donations, prizes, and supporter engagement
- Live totals on fundraising campaigns
Making an impact
“It’s freed up so much time. It’s more accurate, more streamlined, and we’re more confident in our data.”
Nikkita Dadd, Operations Manager
Turning Passion into Impact
The shift to Salesforce hasn’t just improved Calum’s Cabin’s operations; it’s allowed the team to focus on what really matters: making families feel supported, seen, and valued.
By spending less time chasing data, the team can spend more time building meaningful relationships, showing appreciation, and creating moments of joy.
