What we do

We offer a complete range of services for non-profit organisations looking to implement Salesforce for the first time, or to enhance an existing Salesforce solution.

Trust in us to become an extension of your team to provide expert guidance to help you transform

Hyphen8 is proud to have achieved Salesforce.org Impact Partner status. Our goal is to make a difference by designing, building and supporting innovative and cost-effective solutions on the powerful Salesforce platform.

Understanding the diverse cultures of the non-profits we work with helps us to shape the solution design, delivery methodology and our approach to training and knowledge-sharing.

What we do


We challenge and transform processes to improve efficiency and increase impact. Service design, agile delivery coaching and user training and adoption programmes


Innovative and cost-effective Salesforce solutions to empower your teams, improve collaboration, reduce costs, increase efficiency and save time


Our evolve support service provides access to our team of consultants, trainers and developers when you need it. Flexibility to scale the service to extend your in-house team


acceler8 is our range of products designed to standardise proven solutions, fast-track implementation and share best practice among non-profit communities


We challenge and transform processes to improve efficiency and increase impact. Service design, agile delivery coaching and user training and adoption programmes

Being the Best Grant Maker you can be

Moving to a new Grant Management System can provide the ideal opportunity to review and challenge how your end-to-end grant making processes work. Even if you’re not changing system, continuing to ensure your grant making service is as good as it can be is essential for all good funders.

Our team can work with you to help review your processes, develop new funding programmes, consider good practice around accessibility, and undertake user research to better understand what your grant holders and beneficiaries need.

Support with Ways of Working

How does thinking about your grant making as a service make a difference to what you do? How can you apply agile principles to the delivery of your new system? How can you best understand the needs of those you work with?

Our team can provide coaching in agile delivery and user-led design. This could range anywhere from an ongoing coaching relationship to individual starter workshops that spark ideas and inform the way you work.

Training and Culture

We know from experience that the people elements of a technology project are equally as important as the technical elements.

Our team can provide input and advice on how to set-up your project to optimise user buy-in and to ensure culture is considered alongside the technology.

Once the system is ready to go, we can provide tailored training courses to support the rollout. This can include face-to-face sessions, video training courses or drop-in sessions.

Service design consultancy

Many funders we work with are stretched for both time and money. But even with small
amounts of both, you can take steps towards improving your service.

  • grantFlex is a product designed by Hyphen8 for grant-makers on the Salesforce nonprofit success pack
  • Proven and scalable data model has been fine-tuned following years of experience and is used by many grant-making organisations large and small
  • Features designed for each key stage in the grant-making lifecycle
  • FREE application to fast-track your implementation with evolving features
  • grantFlex+ is our range of optional add-ons and services

evolve is our flexible ongoing support service to provide an extension of your team for the help you need, when you need it.  We are proud to work with over 100 non-profit organisations.  

For the same fixed rate, you can request help, consultancy, configuration, development and training.  The support contract duration and size is flexed to suit your needs.   

If you are looking for a trusted partner to provide ongoing help and advise on platform innovations, get in touch.

Our acceler8 solutions are designed to fast-track implementation to minimise costs and to share our proven and innovative designs that have benefited similar organisations.

The range includes fixed price packages to get started with nonprofit success pack, community cloud and Pardot, to manage finance data exports, tagging and dynamic help and checklists.

If you are interested in finding out more about our range of accelerators, contact us.

Digital design & marketing services

Our design and marketing services provides a fresh, creative pair of eyes to add flair to your digital presence and campaigns.  We want to make your interactions with your audiences easy, intuitive and enjoyable to optimize response and save you time answering queries.

Get in touch to find out more