The evolution of the Evolve team

Our Evolve Support Team at Hyphen8 has grown massively over the last 2 years. From supporting 34 clients in 2019, to a predicted 100 by the end of 2022, we are delighted to have helped so many fantastic organisations.

From left to right: Tom, Daniel T, David, Stephen, Andrew, Gemma, Sophie and Hayley

To keep up with this rapid growth, and to ensure the team continues to offer the same level of support, the Evolve team has also expanded from 4 heads to 10 in the last 12 months. With that we have also restructured and introduced 4 new roles:

Head of Evolve  Responsible for Team Management & coordination

Lead Solutions Consultant   Available to advise and guide other team members through more technically complex cases and offer proactive support

Customer Success Manager  Offers proactive Account Management services to all Evolve Clients

Salesforce Technical Lead  Provides the most up to date knowledge on Salesforce solutions and products and ensures that all Salesforce development undertaken by the team is in line with best practice

These 4 roles sit alongside a team of 6 Solution Consultants. Combined the team offer a wide range of knowledge and certifications within Salesforce and affiliated products.

A message from our new Head of Evolve

“Since joining Hyphen8 in February, I have been blown away by the passion and enthusiasm of the Evolve Team. They really strive to do their absolute best for every customer we work with, offering advice and proactive solutions that are in the customers best interest every time. The knowledge within the team is truly vast and I have yet to find an issue that they cannot resolve.

Coming from an entirely different industry, learning about Grantmaking has been really interesting for me, and it’s easy to see where good technology can play such a vital part in the process.

In my role as Head of Evolve, my aim is to drive and develop the team to enable us to continue to offer the best solutions possible in this space, always with the customer at the heart of everything we do.

For me personally, moving into a role where we get to work alongside and support worthwhile causes is a real privilege and the best motivator for getting it right every time!”

Hayley Wade
Head of Evolve, Hyphen8

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