About Us

About us

About us

We’re a boutique CRM consultancy that provides Salesforce solution design, implementation and support services for non-profits.

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We're dedicated to helping you transform

Our focus, and passion, is to work in parternship with non-profit organisations to transform the way they work using cloud technologies. Our products and tailored solutions are built on the world’s leading cloud platform, Salesforce. Through their Power of Us programme have donated licences to over 32,000 no-profit organisations world-wide.

Choosing the right technology partner is key to getting the best value from Salesforce and we’re proud that 100% of our new clients have been referred to us as a trusted partner. Our growing team of experienced, Salesforce-certified consultants comprises of a rich mix of cloud strategists, implementation experts and developers who share our culture of openness.

Supporting the growth of non-profits

WE ARE PASSIONATE ABOUT OUR SOCIAL MISSION

We have a social mission to commit up to 8% of our profits to benefit non-profit causes. We are also proud members of Salesforce.org’s Pledge 1% programme, offering free products and pro bono services.

WE’RE EXPERIENCED IN GRANT-MAKING

We really understand grant-making – the terminology, the processes and how to build solutions on Salesforce!  Our broad experience includes projects varying in size and complexity, funding types and data migration from most sources including GIFTS, Access and of course
spreadsheets!

WE’RE YOUR TRUSTED SALESFORCE PARTNER

We are extremely proud that almost all of our new projects come via existing client referrals who have become ongoing support clients.  Transparency and openness are part of our culture and we believe  that the softer people skills are equally as important as technical skills.

Meet our management team

Elaine Forth

CEO

A CIM qualified marketing professional with over 20 years of experience in CRM and database marketing, Elaine has been a certified Salesforce consultant for more than 10 years. She now specialises in advising non-profit clients on best practice CRM, grant management, fundraising and finance processes and solutions on the Salesforce platform. As CEO of Hyphen8, Elaine oversees all sales, design, delivery and ongoing support of all products and solutions.

Zak Crammond

Practice Lead

With over 7 years experience in the Salesforce domain and 4 certifications, Zak has considerable experience helping clients design, develop and implement solutions that deliver high value. Zak leads our project delivery practice, ensuring all assignments meet expectations and are implemented in a way that delivers real benefits to our clients.

Daniel Probert

Head of Product Innovation

Daniel has a wide-ranging skillset formed from 20+ years working for multinational organisations designing, developing and deploying enterprise class applications. His extensive knowledge and experience within a large non profit arms him with a great understanding of the daily challenges faced. Daniel leads our new and exciting Product Innovation team – dedicated to the development of accelerators and applications to compliment Salesforce functionality.

Garry Willis

Head of Client Support

Garry has 5 years experience working as a Salesforce Consultant across various industry verticals. He holds 13 Salesforce certifications including; Integration Architecture, Sales Cloud, Service Cloud, Data Architecture, Platform Developer and many more. Garry leads our EVOLVE support services function, managing a team responsive for delivering high value support and advisory services to our clients.

Some of Our Clients